The most efficient affordable reliable way to bolster your back-office without compromising on quality.
Use embedded remote team members – real people, trained in home care operations – to get more done without burning out your existing team.
reduction in overtime costs
of applicants selected
hourly cost for most roles
Trusted by agencies like yours.
THE PROCESS.
How it works.
1
Tell us your needs
Complete a quick intake survey and walk through your agency’s operations with our team. We’ll pinpoint exactly where remote staff can have the most immediate impact for your organization.
2
We recruit and vet for you
Our rigorous screening process (including role-fit assessments, video interviews, skills tests, and a final leadership review) ensures only the top 1% of candidates reach your desk.
3
Meet your team member
Your remote staff member joins your systems, attends your meetings virtually, and operates fully within your time zone, contributing as a true extension of your team from day one.
ROLES WE FILL.
Embedded remote team members ready to jump in and get it done.
Admin Assistant
Admin assistants support your local team by taking on administrative tasks like data entry, scheduling and communications, allowing your staff to focus on care. Tech-savvy and adaptable, they’re ready to integrate with your systems and processes.
EVV Specialist
Consider this done-for-you EVV compliance: a dedicated team member who monitors daily EVV records, catches errors before claims are submitted, and keeps compliance above Medicaid thresholds.
Retention Specialist
A dedicated team member focused on keeping caregivers engaged and supported. They manage recognition programs, track satisfaction, and provide ongoing touchpoints to reduce turnover.
Do you have a staff need that doesn’t fit neatly into our other roles? We’ve got you.
Care isn’t one-size-fits-all; your staffing needs aren’t either. If it can be done remotely, we can help you find the right person to get it done.
TRAINING AND ONBOARDING.
We set them—and you—up for success.
Industry-standard training
Every remote staff member completes industry-standard staff training through Activated Insights. We also provide you with resources to understand how to best use your new team member. We’ve got you covered.
Proven onboarding process
Our robust onboarding process includes detailed checklists and orientation roadmaps to ensure that they seamlessly integrate with your team while being supported at every turn.
Ongoing Support
We stay in regular communication with the remote team member to help them thrive, including structured performance reviews to make sure they’re contributing in the ways you need. We also use productivity software to track their work and ensure accountability.
Artificial Intelligence? Try Actual Intelligence.
AI has its place, but it can’t replace the human connection your business already relies on. Our embedded remote team members are real people ready to roll up their sleeves and get the job done.
Artificial Intelligence? Try Actual Intelligence.
AI has its place, but it can’t replace the human connection your business already relies on. Our embedded remote team members are real people ready to roll up their sleeves and get the job done.
ABOUT US.
Made by and for home care agency owners
Dan Bofoya’s experience running a home care agency led him to found SallySupport. He learned firsthand that the work is incredibly rewarding—but its high-demand, fast-paced nature can easily overwhelm agency owners and their teams. For many, this strain can become so intense that they consider stepping away or even selling their agency.
Dan founded SallySupport to solve this problem. Our dedicated virtual assistants work alongside your existing office team—not to replace them, but to provide an extra set of hands without the overhead costs of hiring locally. By seamlessly integrating into your operations, SallySupport helps lighten the load so your team can focus on delivering exceptional care.
OUR GUARANTEE.
We keep risk out of the equation.
If for some reason a hire doesn’t work out, we offer replacements and pause billing in the interim if necessary. Likewise, our contracts are month-to-month. It’s common for vendors to lock home care agencies into years-long contracts; that’s just not the way we do business.
