case study
Location: Florida
Role Filled: Remote Clinical Coordinator
Start Date: 2025
Industry: Home Health
Tracy emphasized how different the SallySupport experience felt from typical staffing vendors.
The biggest benefit has been the level of support and patience shown in finding the right VA—not just any VA. The process felt personal, not transactional.
SallySupport’s team remained closely involved even after placement—checking in regularly to ensure the relationship continued to thrive.
For Tracy, HR and Compliancy Officer at a Home Health agency in Florida, filling a high-functioning admin role had become a persistent challenge. They needed someone organized, proactive, and able to operate with minimal supervision—but months of searching locally turned up no viable candidates.
We had difficulty staffing the position with someone who could multi-task, stay organized, think ahead, and work without hand-holding. That gap ended up overloading our in-house team—everyone was stretched thin and operating outside of their core responsibilities.
Scheduling delays, caregiver coordination issues, and overall burnout began affecting morale and performance.
Tracy and her team explored local hires, traditional staffing agencies, and other VA services—but SallySupport stood out.
We were drawn to SallySupport because of the flexibility—and the promise of specialized, remote support that actually feels integrated.
Unlike transactional VA providers, SallySupport took time to understand their agency’s operations, culture, and ideal candidate profile. Within days, a highly capable Clinical Coordinator VA was onboarded.
Keeping calendars up to date, avoiding overlaps
Prompt follow-ups and updates
Maintaining internal systems and documentation
Flagging issues, tracking tasks, and supporting compliance
She’s allowed all of us to get back to what we’re actually supposed to be doing. It’s reduced our workload, stress, and improved our team’s overall productivity
The results were immediate. The agency went from struggling to complete 2–3 clinician interviews per month to conducting 10 in April alone.
We’ve seen a measurable difference. She’s not just helpful—she’s truly a part of our team.
The VA’s reliability and attention to detail helped restore balance to the office and improved the overall candidate experience during hiring.
Encouraged by the early success, the team is now exploring a second role—a part-time marketing VA to assist with cold calls and social media ad management.
We’ve had some early conversations about expanding. Based on our experience, we’d definitely work with SallySupport again.
The VA’s reliability and attention to detail helped restore balance to the office and improved the overall candidate experience during hiring.
Whether you’re hiring your first VA or scaling up support, SallySupport delivers remote professionals who integrate like full-time team members—without the overhead.
