Privacy Policy

Effective Date: July 13, 2026

 

SallySupport (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect through our website and in connection with our services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit information through our forms, download resources, or interact with our services.

SallySupport provides remote staffing solutions for home care agencies across Canada and the United States. We recruit, train, and place remote professionals who support administrative, scheduling, after-hours, client service, caregiver support, and operational functions.

By using our website, you agree to the practices described in this Privacy Policy.

 

Information We Collect

We collect information that you voluntarily provide to us and information collected automatically when you use our website.

 

Information You Provide

When you interact with our website, we may collect:

• Name

• Company name

• Email address

• Phone number

• Job title

• Information submitted through contact forms

• Information provided when booking a consultation or meeting

• Information provided when requesting downloadable resources

When you request a resource from our website, we collect your name and email address so we can provide the requested resource. We may use this information in the future to send relevant communications about SallySupport’s services, resources, or updates. You may unsubscribe from these communications at any time.

 

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Website usage activity

We collect this information through cookies and similar technologies to improve website performance, understand visitor behaviour, and enhance your experience.

 

How We Use Your Information

We may use personal information to:

• Respond to inquiries and requests

• Schedule consultations or meetings

• Provide requested resources

• Communicate about SallySupport’s services

• Improve our website and user experience

• Analyze website usage and performance

• Maintain business records

• Comply with legal and contractual obligations

We only use personal information for purposes that are reasonably related to the reason it was collected or as otherwise permitted by applicable privacy laws.

 

Information Related to Our Services

SallySupport provides staffing services to home care agencies. In providing these services, our clients may provide information to us so that our remote team members can perform their assigned responsibilities.

Information shared with SallySupport by clients is governed by our client agreements and service arrangements. In these circumstances, SallySupport may process information on behalf of our clients and according to their instructions.

Information provided by prospective clients through our website is not shared with candidates or remote team members unless a business relationship has been established and information sharing is necessary to provide our services.

 

Sharing Your Information

We do not sell, rent, or trade personal information.

We may share personal information with trusted service providers that help us operate our website and business, including:

• Website hosting and security providers

• Analytics providers

• Scheduling and appointment providers

• Email and communication platforms

These providers are permitted to process information only as necessary to provide services to SallySupport.

We may also disclose information where required by law, legal process, or to protect our rights, safety, or property.

 

Third-Party Services

We use third-party services to support our website and operations, including:

• Google Analytics to understand website usage

• Calendly to schedule meetings

• Mailchimp to manage resource downloads and communications

• WordPress and related website services to operate our website

• Cloudflare for website security, performance, and related infrastructure services

These providers may collect or process information according to their own privacy policies.

 

Cookies and Analytics

Our website uses cookies and similar technologies for website functionality and analytics.

Cookies help us:

• Maintain website functionality

• Understand how visitors interact with our website

• Improve website performance

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

 

International Data Transfers

SallySupport operates in Canada and the United States and works with remote professionals located in the Philippines.

Personal information may be accessed, processed, or stored in countries outside your country of residence. When information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy laws.

 

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

 

Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including legal, accounting, and business requirements.

Our general retention practices include:

• Website inquiries: up to 24 months

• Resource download information: up to 24 months or until deletion is requested

• Analytics information: according to applicable analytics settings

• Client records: for the duration of the client relationship and as required for legal or contractual obligations

 

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

• Requesting access to personal information we hold about you

• Requesting corrections to inaccurate information

• Requesting deletion of personal information where applicable

• Withdrawing consent for certain uses of your information

• Requesting information about how your information is collected and used

To exercise these rights, contact us using the information below.

 

Children’s Privacy

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, legal requirements, or services.

Any updates will be posted on this page with the revised effective date.

 

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, contact us at:

SallySupport
Email: hello@sallysupport.com