case study
How a Top-Tier Virtual Executive Assistant Made Home Care Expansion Effortless.
A rapidly growing home care agency based in Southern California, led by its dedicated owner Ava, was facing the challenges of scaling its operations. As the agency expanded, Ava found herself managing multiple projects, from overseeing daily operations to planning new service areas. She needed a reliable executive assistant who could help manage expansion initiatives, streamline operations, and handle critical communication tasks.
The Challenge
With increasing responsibilities, Ava needed someone who could keep up with the fast-paced nature of the business, handle administrative tasks with precision, and provide strategic support. Finding a qualified candidate locally proved to be both expensive and time-consuming. She required someone who was proactive, detail-oriented, and capable of managing tasks independently while maintaining professionalism.
The Solution: Partnering with SallySupport
Ava turned to SallySupport and hired an executive assistant with seven years of experience who quickly became an integral part of the team, demonstrating exceptional reliability and efficiency. Their responsibilities included:
- Managing Ava’s calendar and scheduling meetings
- Handling client and partner communication professionally
- Assisting with operational tasks and expansion projects
- Conducting intensive research for upcoming projects
- Ensuring all administrative duties were completed with accuracy
- Providing strategic support to help streamline processes
Ava quickly recognized the assistant’s exceptional work ethic and dedication to excellence.
Owner’s Feedback.
Ava shared glowing feedback about the assistant’s impact on her organization, stating:
“She is a rising star in our organization.”
“Everything is on point—great grammar, follows instructions well, and always keeps it professional.”
“She hasn’t dropped the ball once, and I’ve been waiting for it. She’s exceeded expectations in every way.”
“The assistant is always one step ahead of me. My team keeps asking, ‘How did they find her?’— We finally found the right VA.”
Results & Impact.
- Enhanced Productivity:Ava now has more time to focus on business growth while the assistant efficiently manages key administrative tasks.
- Improved Communication: Client interactions and internal coordination have become smoother and more professional.
- Operational Efficiency: Expansion initiatives are progressing seamlessly with proactive support.
- Valuable Research Insights: Intensive research conducted by the assistant has provided Ava with critical information to make informed decisions on upcoming projects.
- Cost Savings: By hiring a VA through SallySupport, Ava gained high-quality executive assistance at a fraction of the cost of a local hire.
Conclusion.
Through SallySupport, Ava found the perfect executive assistant to help drive her agency’s expansion and streamline daily operations. The assistant’s outstanding performance and proactive approach have reinforced the value of integrating virtual assistants into the organization. As the agency continues to grow, Ava is confident that having the right support in place will be crucial to sustaining long-term success.