case study
PI HomeHealth & Rehab
Client: Tricia, HR and Compliancy Officer
Location: Florida
Role Filled: Clinical Coordinator VA
Start Date: 2025
Industry: Home Health
Role Filled
Clinical Coordinator VA
Time to Placement
Under 2 weeks
Interview Rate
8X jump in interviews in April
Key Result
Office staff reclaimed time to focus on core duties
Client Quote
“She’s truly apart of our team now.”
Client Experience: A True Partnership
Tricia emphasized how different the SallySupport experience felt from typical staffing vendors.
The biggest benefit has been the level of support and patience shown in finding the right VA—not just any VA. The process felt personal, not transactional.
SallySupport’s team remained closely involved even after placement—checking in regularly to ensure the relationship continued to thrive.
The Operational Strain.
For Tricia L, HR and Compliancy Officer at PI Home Health & Rehab, filling a high-functioning admin role had become a persistent challenge. They needed someone organized, proactive, and able to operate with minimal supervision—but months of searching locally turned up no viable candidates.
We had difficulty staffing the position with someone who could multi-task, stay organized, think ahead, and work without hand-holding. That gap ended up overloading our in-house team—everyone was stretched thin and operating outside of their core responsibilities.
Scheduling delays, caregiver coordination issues, and overall burnout began affecting morale and performance.
Why They Chose SallySupport.
Tricia and her team explored local hires, traditional staffing agencies, and other VA services—but SallySupport stood out.
We were drawn to SallySupport because of the flexibility—and the promise of specialized, remote support that actually feels integrated.
Unlike transactional VA providers, SallySupport took time to understand their agency’s operations, culture, and ideal candidate profile. Within days, a highly capable Clinical Coordinator VA was onboarded.
Why They Chose SallySupport.
Scheduling support
Keeping calendars up to date, avoiding overlaps
Caregiver communication
Prompt follow-ups and updates
Admin & reporting
Maintaining internal systems and documentation
Daily operations
Flagging issues, tracking tasks, and supporting compliance
She’s allowed all of us to get back to what we’re actually supposed to be doing. It’s reduced our workload, stress, and improved our team’s overall productivity
Results in 30 Days.
The results were immediate. The agency went from struggling to complete 2–3 clinician interviews per month to conducting 10 in April alone.
We’ve seen a measurable difference. She’s not just helpful—she’s truly a part of our team.
The VA’s reliability and attention to detail helped restore balance to the office and improved the overall candidate experience during hiring.
What’s Next for PI HomeHealth & Rehab
Encouraged by the early success, the team is now exploring a second role—a part-time marketing VA to assist with cold calls and social media ad management.
We’ve had some early conversations about expanding. Based on our experience, we’d definitely work with SallySupport again.
The VA’s reliability and attention to detail helped restore balance to the office and improved the overall candidate experience during hiring.
Want Support Like This?
Whether you’re hiring your first VA or scaling up support, SallySupport delivers remote professionals who integrate like full-time team members—without the overhead.